How can we help?

A grown-up signs in; kids play as Players under that account and never need a login of their own. In the iPhone and iPad app, tap Continue with Apple or Continue with Google. You can also type your email and we will send you a sign-in link and a six-digit code.

Look in your spam or junk folder first, and check you typed the same address you signed up with. The email carries a six-digit code as well as the link, and the code works even when the link doesn't, so you can type it straight into the sign-in screen.

Still nothing? Email us at the address above and tell us which address you tried.

On the Who's playing? screen, tap Add Player. To change or remove a Player, open Account from the same screen and choose them. Removing a Player deletes their play history straight away.

Children never create an account, and there is no chat, no messaging and no advertising. Players are first names or nicknames that you type in. The full details are in our Privacy Policy, written for parents.

Tokens are the play credits inside Mastery Arcade. One Token starts one round. Free families are topped up with Tokens every day, automatically, and can earn more along the way.

Tokens are not money. They can't be cashed out, sold, or moved to another account.

The Arcade Pass is our family subscription. It takes away the Token limit so your Players can play as much as they like, and one Pass covers every Player in your family. It renews automatically until you cancel. What it costs is always shown to you before you agree to anything.

Open the You tab, then Account & billing. Everything about your plan is in that one place, and you never have to contact us to cancel. Cancelling stops the next renewal; the Pass keeps working until the end of the period you have already paid for.

If you were charged and something looks wrong, email us and we'll sort it out. The details are in our Terms.

Open the You tab, tap Settings, and tap Delete account (it is the last row, under Danger). You can also sign in, open Account & billing and use Delete account at the bottom of that page.

We show you exactly what will go, then ask you to type the word DELETE and to confirm it's you. It happens straight away: every Player, their progress, trophies and photos, and the account itself. If you have a paid Arcade Pass it ends at the same moment. Deleting can't be undone.

Would you rather we do it? Email us from the address on the account and we'll complete it within 30 days.

Check your connection, then close the app completely and open it again. If you are on the iPhone or iPad app, make sure it is up to date in the App Store. If it still misbehaves, email us with your device, what you tapped and what you saw. A screenshot helps.